Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...

Traveler recounts airport dispute that escalated into a formal complaint before receiving acknowledgment from the airline.

The era of free upgrades based on charm is over. Today, a gate upgrade is almost always a digital transaction.

It's no secret that people will do a lot of things to be more comfortable on an airplane. Recently, one Salt Lake City gate agent decided to make her day ...

Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...

Most air travelers have been in this scenario: waiting their turn to board a flight as fellow passengers shove their carry-on bags in the metal bag sizers to prove they comply with the airline's ...

From printed boarding passes clutched like precious artifacts to overhead bin hovering that would make a helicopter pilot jealous, the generational divide at 30,000 feet reveals itself in seven ...

An AA passenger was unable to access a service the airline had promised due to an employee's unilateral action ...

Gate agents will get rewarded for helping airlines charge more baggage fees. When you look at airlines with the highest rates of complaints, discount airlines generally top the list. In fact, when the ...